Sam Jones's path to venture capital took him through London banking, a New York hedge fund, co-founding a health-tech company, and a law degree from Bristol before he became a partner at Torch Capital. That mix shows up in how he invests—like backing Creature Comforts, a veterinary-services business, because he'd seen a similar model succeed in the US and believed it could work in the UK, with a focus on both customer experience and how well the staff are treated.